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Privacy Policy

Privacy Policy

Privacy Policy

Last updated: 23 August 2026

CompHub is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, create an account, place an order, arrange a collection or delivery, request support, or otherwise interact with CompHub.

This Privacy Policy applies to the CompHub website and our related services. We process personal data in accordance with applicable European Union and Irish data protection law, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Who We Are

The controller responsible for your personal data is:

  • Company: CompHub Limited
  • Trading name: CompHub
  • Registered address: 203 Office, Nesta Business Center Kylemore, Dublin, D10 K729
  • Email: customer.support@comphub.ie
  • Website: comphub.ie

For the purposes of the GDPR, CompHub Limited acts as the data controller for the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal information.

Personal Data We Collect

Depending on how you interact with CompHub, we may collect and process different categories of personal data. We only collect information that is relevant to providing our products, services, customer support and operating our business.

  • Identity information, such as your name.
  • Contact information, such as your email address, telephone number and delivery or collection details.
  • Order and transaction information, including products purchased, order details, payment status, invoices and delivery information.
  • Account information, where you create an account on our website.
  • Communication information, including messages, emails, support requests and other correspondence with CompHub.
  • Technical and website information, such as IP address, browser type, device information, website activity and information collected through cookies or similar technologies where applicable.
  • Service and repair information, where you request diagnostics, repairs, upgrades or other services for your computer.

We do not intentionally collect special categories of personal data unless it is necessary and lawful for a specific purpose. Please avoid sending unnecessary sensitive personal information when contacting us.

How We Use Your Personal Data

We use your personal data only where there is a legitimate reason to do so. Depending on your interaction with CompHub, we may use your information to process orders, arrange payments, deliver products, provide collection services, communicate with you, respond to enquiries, provide customer support, carry out PC upgrades or repairs, manage warranties, prevent fraud, maintain business records and improve our website and services.

We may also use relevant information to contact you regarding your order, payment, delivery, collection, repair, warranty claim or another service you have requested. Where you have given the appropriate permission, we may also use your information for marketing communications. We will not use your personal data for purposes that are incompatible with the reason for which it was originally collected without providing further information where required by law.

Our Legal Bases for Processing

Under the GDPR, we must have a valid legal basis before processing your personal data. Depending on the circumstances, CompHub may rely on one or more of the following legal bases:

  • Performance of a contract — where processing is necessary to process your order, take payment, arrange delivery or collection, provide products or carry out requested services.
  • Legal obligation — where we are required to retain or provide certain information to comply with Irish or European legal, accounting, tax or regulatory requirements.
  • Legitimate interests — where processing is reasonably necessary for operating, protecting and improving our business, preventing fraud, managing customer relationships or maintaining the security of our website and systems, provided that your rights and freedoms are not overridden.
  • Consent — where consent is required, including for certain marketing activities or non-essential cookies and tracking technologies.

Payments

When you make a purchase, payment information may be processed by our payment service providers. CompHub does not normally store your complete payment card details on its own systems where payments are processed through an external payment provider.

Your payment provider may process personal and payment information in accordance with its own privacy policy and applicable legal obligations. We recommend reviewing the privacy information provided by the relevant payment provider before completing a transaction.

Delivery and Collection

Where you choose delivery, we may use your name, contact details, delivery address and relevant order information to arrange and complete delivery. This information may be shared with delivery partners, couriers or postal services where necessary to provide the delivery service you have requested.

Where you choose collection, we may use your contact and order information to confirm that your order is ready and to verify the collection of the correct products. We only share information that is reasonably necessary for the relevant collection or delivery service.

PC Repairs, Upgrades and Customer Devices

When you provide a computer to CompHub for diagnostics, repairs, upgrades or other services, the device itself may contain personal information, files, software accounts or other data belonging to you. We recommend that you back up your data and, where possible, remove or secure sensitive information before providing your device to us.

We will only access information on a device where reasonably necessary to diagnose, repair, test or provide the requested service. We are not responsible for data that is lost, corrupted or damaged during a repair or upgrade unless liability cannot legally be excluded. Where access credentials are required to perform a requested service, they should only be provided where necessary.

Who We May Share Your Information With

We do not sell your personal data. However, we may share relevant information with carefully selected third parties where necessary to operate our business or provide the services you have requested.

  • Payment service providers that process payments and transactions.
  • Delivery and courier providers that deliver orders to customers.
  • Website, hosting and technical service providers that support our website and business systems.
  • Professional advisers, including accountants, legal advisers and insurers, where necessary.
  • Government, regulatory or law enforcement authorities, where disclosure is required or permitted by law.

Where a third party processes personal data on our behalf as a data processor, we expect appropriate safeguards and contractual arrangements to apply where required by law.

International Transfers

Some of the service providers used by CompHub may process or store personal data outside the European Economic Area (EEA). Where this happens, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are used where required.

Depending on the service provider and destination, these safeguards may include an adequacy decision, contractual safeguards such as Standard Contractual Clauses, or another lawful transfer mechanism recognised under applicable data protection law.

How Long We Keep Your Information

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including providing products and services, maintaining customer records, handling warranties, resolving disputes and complying with our legal obligations.

The retention period may vary depending on the type of information and the reason it was collected. For example, information relating to orders, invoices and business transactions may need to be retained for a period required by applicable Irish tax, accounting or other legal requirements. Once personal data is no longer required, we will delete it, anonymise it or securely dispose of it where appropriate.

Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies are small files that may be stored on your device when you visit a website. They can help a website function properly, remember certain preferences, understand website usage and support other services.

We may use strictly necessary cookies where they are required for the operation of the website or to provide a service you have specifically requested. Where required by law, we will ask for your consent before placing or accessing non-essential cookies, including cookies used for analytics, advertising, conversion tracking or similar purposes.

You can manage or withdraw your cookie preferences through the cookie consent tools made available on our website where applicable. Withdrawing consent will not affect the lawfulness of processing that took place before consent was withdrawn.

Marketing Communications

We may send you marketing communications about CompHub, including information about products, services, offers or updates, where we are legally permitted to do so. Where consent is required, we will ask for it before sending the relevant marketing communications.

You can opt out of marketing communications at any time by using the unsubscribe option included in the communication, adjusting your preferences where available or contacting us directly. Opting out of marketing communications will not prevent us from contacting you about an existing order, warranty, payment, delivery, collection, repair or another service-related matter.

Your Rights Under the GDPR

Subject to the conditions and limitations set out in applicable law, you have a number of rights in relation to your personal data.

  • Right of access — you may request access to the personal data we hold about you.
  • Right to rectification — you may request that inaccurate or incomplete information is corrected.
  • Right to erasure — in certain circumstances, you may request the deletion of your personal data.
  • Right to restrict processing — you may request that we restrict the processing of your data in certain circumstances.
  • Right to data portability — where applicable, you may request certain personal data in a portable format.
  • Right to object — you may object to certain processing, including processing based on legitimate interests or direct marketing.
  • Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time.

To exercise your rights, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to certain requests in order to protect your personal data.

Automated Decision-Making

CompHub does not currently make decisions about customers based solely on automated decision-making or profiling that would produce legal effects or similarly significant effects. If this changes and such processing becomes applicable, we will provide the information required by applicable data protection law.

Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures may include access controls, security procedures, secure service providers and other appropriate safeguards.

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure. While we take reasonable steps to protect your information, you provide information and use online services at your own risk to the extent permitted by law.

Third-Party Websites

Our website may contain links to third-party websites, services or platforms. This Privacy Policy applies only to CompHub. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policy of any third-party website or service before providing your personal information.

Children's Privacy

Our website and products are not specifically directed at children. Where personal data relating to a child is processed, we will handle that information in accordance with applicable data protection law.

If you believe that a child has provided us with personal information in circumstances where this should not have happened, please contact us so that we can review the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations. The latest version will be published on this page, together with the relevant last updated date.

We encourage you to review this Privacy Policy periodically to remain informed about how CompHub handles personal data.

Contact Us

If you have questions about this Privacy Policy, how we process your personal data, or if you wish to exercise your rights under the GDPR, please contact us:

  • Company: CompHub Limited
  • Trading name: CompHub
  • Email: customer.support@comphub.ie
  • Address: 203 Office, Nesta Business Center Kylemore, Dublin, D10 K729

Making a Complaint

If you are concerned about how CompHub handles your personal data, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Data Protection Commission (DPC), the supervisory authority responsible for data protection in Ireland. Information about making a complaint is available from the Data Protection Commission.