Warranty & CompHub Comprehensive Warranty

At CompHub, we want customers to feel confident when buying a gaming PC, custom-built PC, computer component, monitor or peripheral from us. Our warranty and support services are designed to provide clear protection and support if something goes wrong.

Eligible PC systems assembled and sold by CompHub include a CompHub Comprehensive Warranty: 36 Months. During the applicable warranty period, CompHub provides free diagnostics, labour, repairs and replacement of covered faulty components.

Individual products such as monitors, computer components and peripherals may be covered by the applicable manufacturer's warranty. These warranty arrangements are provided in addition to any statutory consumer rights available under applicable Irish law.

CompHub Comprehensive Warranty: 36 Months

CompHub Comprehensive Warranty is available for eligible gaming PCs and custom-built PCs assembled and sold by CompHub. From the date of purchase, eligible systems are covered for a period of 36 months against covered hardware and component faults.

During the applicable 36-month warranty period, CompHub will provide free diagnostics, labour and warranty repairs. If a covered component is found to be faulty, CompHub will repair or replace the affected component at no additional cost to the customer.

The warranty includes identifying the cause of the reported hardware problem, diagnosing the affected component, carrying out the required repair work and replacing covered faulty components where necessary.

Warranty service is provided free of charge when the PC system is brought to CompHub or another designated service location.

If the customer is unable to bring the PC to us and collection and/or delivery is required, collection or delivery charges may apply depending on the customer's location, packaging requirements and the circumstances of the warranty claim. Any applicable charges will be communicated to the customer before collection or delivery is arranged.

Manufacturer Warranty on PC Components

The individual components used in CompHub gaming PCs and custom-built systems may also be covered by an applicable manufacturer's warranty. The length and conditions of each manufacturer's warranty can vary depending on the manufacturer and the specific component installed in the system.

This may include hardware such as graphics cards, processors, motherboards, RAM, SSDs, power supplies, cooling systems and other computer components.

Where a component covered by the CompHub Comprehensive Warranty develops a covered fault during the applicable 36-month warranty period, CompHub will manage the diagnosis and warranty repair or replacement process in accordance with these Terms and Conditions.

Where appropriate, CompHub may use an applicable manufacturer's warranty when obtaining a replacement or repair for a faulty component. This does not affect the support provided under the applicable CompHub warranty.

A manufacturer's warranty is provided in addition to and does not replace any statutory consumer rights that may apply to goods purchased from CompHub.

Warranty for Monitors, Components & Peripherals

Individual products purchased from CompHub, including gaming monitors, graphics cards, processors, computer components, keyboards, mice, headsets and other peripherals, may be covered by an applicable manufacturer's warranty.

The length and coverage of the warranty may vary depending on the specific manufacturer and product. If you experience a problem with an item purchased from CompHub, you can contact us with your order details and information about the issue.

CompHub can help assess the reported problem and explain the available support options. Where appropriate, we may assist with the relevant manufacturer warranty process for products purchased directly from CompHub.

Any manufacturer's warranty is additional to your legal rights. If a product supplied by CompHub is faulty, not as described or otherwise does not meet the requirements of applicable consumer law, your statutory rights remain unaffected.

What Is Not Normally Covered

The CompHub Comprehensive Warranty covers eligible hardware faults occurring during the applicable 36-month warranty period. However, the warranty does not normally cover faults or damage resulting from circumstances outside normal use or damage caused by the customer or a third party.

Examples of issues that are not normally covered include:

• Accidental or physical damage
• Liquid or water damage
• Corrosion or rust
• Damage caused by misuse, neglect or improper handling
• Damage caused by incorrect installation or unauthorised repairs
• Damage caused by unauthorised modifications to the PC system
• Damage caused by incompatible or incorrectly installed third-party components
• Software-related issues where no covered hardware fault is present
• Normal wear and tear where applicable

These examples do not remove or limit any statutory consumer rights that may apply. If you are unsure whether an issue is covered, contact CompHub and we can assess the reported problem.

How to Make a Warranty or Support Request

If you experience a problem with a CompHub gaming PC, custom-built PC, computer component, monitor or peripheral purchased from us, please contact CompHub and provide as much information as possible about the issue.

Where available, please provide your order number or proof of purchase, a description of the problem, information about when the issue started and any relevant error messages, photos or videos. This information can help us understand the issue before the product is inspected.

For PCs covered by the CompHub Comprehensive Warranty, the system may need to be brought to CompHub for inspection and repair. We will diagnose the reported issue and determine whether the fault is covered under the applicable warranty.

If a covered hardware component is found to be faulty during the applicable 36-month warranty period, CompHub will repair or replace the affected component and carry out the required labour at no additional cost, subject to the warranty terms and exclusions.

If collection or delivery of the PC is required, any applicable charges will be explained to the customer before transport is arranged.

Your Consumer Rights

CompHub Comprehensive Warranty and any applicable manufacturer's warranty are additional benefits and do not replace your statutory rights under applicable Irish consumer law.

If a product supplied by CompHub is faulty, not as described, not of the required quality or otherwise does not conform to the contract, you may have legal remedies depending on the circumstances.

Nothing on this Warranty & CompHub Comprehensive Warranty page is intended to remove, restrict or limit any rights that cannot legally be excluded. Your rights against CompHub as the seller remain separate from and in addition to any manufacturer's warranty provided with a product.

Contact CompHub

If you need help with a warranty claim, CompHub Comprehensive Warranty or a product purchased from us, please contact CompHub:

• Company: CompHub Limited
• Trading Name: CompHub
• Email: customer.support@comphub.ie
• Address: 203 Office, Nesta Business Center Kylemore, Dublin, D10 K729